服务行业基础英语口语
基本英语是为了国际交流使用的简化了的英语。它通常被一些飞机厂商和其他国际商业用作写手册和交流。远东的一些学校把它作为 基础英语来教授。以下是小编整理的关于服务行业基础英语口语，希望大家认真阅读!
酒店服务行业实用基础口语
1.自己要做什么事时，就使用May I ...
May I have your name, please? 请问尊姓大名
May I have your check-out time, please? 请问您什么时候结账离开?
May I see your passport, please? 请让我看一下您的护照好吗?
May I know your nationality, please? 请问您的国籍是什么?
2.麻烦客人时，可使用Could you ...
Could you fill out the form, please? 请您填写这张表格好吗?
Could you write that down, please? 请您写下来好吗?
Could you draft the fax, please? 请您写下传真的草稿好吗?
Could you hold the line, please? 请不要挂电话好吗?
3.询问客人的喜好或是做什么时，可使用Would you ...
Would you like tea or coffee? 请问您要喝茶还是咖啡?
Would you like to take a taxi? 请问您要搭计程车吗?
Would you mind sitting here? 请问您介意坐在这里吗?
4.在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 请问需要我把窗帘拉上吗?
Shall I draw you a map? 请问要我为您画一张地图吗?
Shall I make the reservation for you? 请问要我为您做预订吗?
预定
1. 个人预订
1、What time would that be? 是定在什么时候呢?
2、For how many people? 有多少人呢?
3、At what time can we expect you? 您几点光临呢?
4、Would you like a table in the hall or in a private room? 您是喜欢大厅的餐台，还是包间呢?
5、May I have your name and telephone number, please? 能告诉我你的姓名和电话号码吗?
6、We can only keep your table/room till... 我们只能保留您的餐位/包间到......
7、A deposit of US$20 is required to secure your booking. 为了确保您的预订，您需要交20美元的押金。
2. 宴会预订
1、How many tables shall we arrange? 请问我们应该安排多少张台呢?
2、How much would you like to spend for each other? 请问每张台的费用标准是多少?
3、What drinks would you like? 请问您要什么样的酒水?
4、What kinds of fruit/dessert would you like? 我们会准备好一切。
5、We'll get everything ready in advance. 我们会准备好一切。
6、How do you like us to arrange the tables? 您喜欢我们怎样摆桌子?
3. 查看是否可以接受预订
1、Just a moment, please. I'll check the availability for you. 请稍等，我来为您检查是否有空位。
2、Let me check if we have any vacancy. 我来检查一下是否有空位。
3、I'm afraid we're fully booked for that time. 恐怕那个时间的餐位已经订满了。
4、Would you like to make a reservation at another time? 您是否换个时间呢?
5、Is it possible for you to change the time? 您是否换个时间呢?
6、I'm afraid we're fully booked for that time. 恐怕那个时间的餐位已经订满了。
7、It's the busy season/hot season/peak season, you know. 您知道，那是高峰期。
客房服务
1.Front Office/Restaurant/Recreation center/Operator, May I help you?
您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)
2.May I have your name/room number, please?
您可以告诉我您的姓名/房号吗?
3.One moment, please. 请您稍候。
4.Thank you for waiting. 您久等了.
5.Sorry to keep you waiting. 不起让您久等了.
6.Do you speak Chinese/English? 请问您讲中文/英文吗?
7.Do you have a reservation? 请问您有预订吗?
8.Show me your passport or identification, please. 请出示一下您的护照或证件。
9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡?
10.please show me your credit card. 请出示您的信用卡.
11.Please sign here. 请在这儿签字。
12.Here is your charge please. 这是找您的零钱。
13.This way, please. 这边请。
14.Follow me, please. 请跟我来。
15.After you, please. 您先请。
16.Hope you enjoy your stay! 希望您在这里过得愉快!
17.Hope you have a good trip! 祝您旅途愉快!
18.Have a nice day!祝您一天愉快!
19.Here you are. 给您。
20.Not at all. 没关系。
21.Pardon? 请您再重复一遍,好吗?
销售服务行业基础英语口语
1、It's high quality.
2、It's well-made.
3、Sorry! The price is fixed .
4、This is the best price .
5、This is the last offer.
6、We have a rush on this model !
7、If this color is not available, would you like anotherone?
8、Hope to see you again !
9、Do you like this style?
10)What would you like ?
11)The style is out of stock.
12)How do you like this color?
13)Take your time.
14)We have some special offers.
15)It is our latest model.
16)Take care of your belongings.
餐饮服务行业常用涉外交际英语口语
1、祝您旅途愉快！
Have a pleasant journey!
2、对不起，那边的桌子已给预订了。
I’m sorry that table is already reserved.
3、不用谢，很乐意为您服务。
Not at all, I’m glad to serve you.
4、这是菜单，请问现在可以点菜了吗？
Here is menu, Are you ready to order mow?
5、您想吃中餐还是西餐。
Would you like to have Chinese food or European food?
6、今天的特别介绍是粉蒸甲鱼和蒜茸开边大虾。
The recommendation of the day is.
7、我们有葡萄酒、白酒、啤酒和各式软饮料。
We have got port, white wine beer and different kinds of soft beverages.
8、旱上好（午安、晚安）
Good morning.(afternoon evening)
9、您好！
How are you? How do you do?
Welcome to golden city restaurant.
10、再见，欢迎下次再来！
Good-bye! Come again next time, you are Welcome.
11、慢走，感谢您的光临。
Mind your step and thank you for coming.
12、请稍等。
Please wait a moment. Just a moment. Just a minute.
13、请原谅。
Excuse me.
14、对不起，让您久等了。
Sorry to have kept you waiting so long.
15、请问您有几位？
For how many?
16、请跟我来，请这边走。
Come with me, please. follow me, please.
17、请问您贵姓？
May I have your fist name?
18、请问您喝什么茶？
What kinds of tea would you like to drink?
19、请稍候，我们马上给您安排。
Just a moment, please. we will arrange, it for you right away.
20、请问您有预订吗？
Do you have a reservation?
21、您看坐在这里可以吗？
Would you mind sitting here?
22、请问您想喝点什么。
What would you like to drink, please.
23、请问需要加冰块吗？
Do you need any ice-blocks, please?
24、请问需要冷饮还是热饮。
Would you like to have a cold-drinks or hot drinks?
25、请用茶。
Have a cup of tea, please!
26、请用香巾。
Have a piece of napkin, please!
27、我们的菜式有广东风味、北京风味、四川风味，您喜欢哪一种？
We provide Cantonese BeiJing Sichuan food which style do you like.
28、祝您午餐（晚餐）愉快！
Please enjoy your lunch (dinner)!
29、打拢了，请问现在可以上菜吗？
I’m sorry to disturb you. Shall I bring in your food now?
30、对不起，我能把这个盘子撤走吗？
I’m sorry, Can I take this plate away?
31、对不起，我把它换成小盘子好吗？
I’m sorry, May I have it changed the small plate?
32、您想试一下本地的特色吗？
Would you like to try local speciality?
33、请问您喝什么茶？
What kinds of tea would you like to drink?
34、您先来杯啤酒好吗？
Would you like to start with a glass of beer?
35、如果您感时间的话，我给您安排一些快餐好吗？
If you’re hurry I’ll arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.
36、对不起，这个品种刚刚售完。
I’m sorry, the variety is just out of stood(there aren’t any left)
37、对不起，您是否介意与那位先生同坐一桌？
I’m sorry, would you mind sitting the table with that gentleman.
38、对不起，现在已经客满了。
I’m sorry the restaurant is full now.
39、对不起，现在已经没有厅房了。
I’m sorry the banqueting hall is full now.
40、如果您不介意，坐在那边角落里好吗？
Would you mind sitting over there in the corner.
41、如果您愿意，可以先到大堂休息一下，一有空位我马上通告您。
You may have a rest in the lounge if you like.
42、我们的早餐券包括一碗稀饭、二笼包子、一碟小菜。
Our breakfast coupon includes a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.
43、很抱歉，我们立即采取措施，使您满意。
I’m sorry we’ll take measures at once Be satisfied you.
44、先生您喜欢用筷子还是刀叉。
Would you like to use chopsticks or knife and forks, sir?
45、服务员我想买单。
Waiter I want to pay my bill.
46、请给我一杯可乐。
Please give me a can of coca-cola.
47、请问卫生间在哪里？
Where is the toilet?
48、先生（女士）这是您的帐单吗？
Here is your bill, sir(lady)?
49、一共是128元，请问您付现金还是信用卡？
The total amount is 128 yuan, Do you pay the bill by cash , o credit card?
50、我们这儿不收小费，但是我仍很感谢您。
We don’t accept tips But I’m very grateful to you.
51、请稍等，我马上来收拾。
Just a moment, please I’m clear it right away.
52、小姐，我想订一个明晚的厅房。
Miss I want to reserve a banqueting hall for tomorrow evening.
53、请问需要大厅房还是小厅房？
Do you need a big banqueting hall or small one?
54、服务员，您们的早餐都有什么？
Waiter , what has your breakfast got?
55、我们的早餐主要供应粤式早茶。
Our breakfast supply Cantonese early morning cup of tea.
56、先生请问您的牛肉要几份熟的？
How would you like your beef? Rare, medium or well-done, sir?
57、先生您的菜已经上齐了。
Your dish is all here, sir.
58、还要点水果和甜品吗？
Would you like fruit and dessert, else?
59、对不起，我到厨房给您催一下。
Sorry, I tell the cooker to hurry.
60、哦！很抱歉这个菜的烹饪时间较长。
Oh, very sorry, It takes quite some time for this dish to prepare.
61、小姐，我想要一个二人的餐桌。
Lady I want to reserve a table for two.
62、请问需要主食吗？
Do you need any staple food?
63、请问您对今天的菜肴有何意见？
What do your opinion of today’s order?
64、对不起，我们这没有生力啤酒。
Sorry, we haven’t San Miguel beer.
65、您试一下百威啤酒好吗？
Would you like to try Budweiser beer?
66、当然可以。
Of course.
67、谢谢您提出的宝贵意见。
Thanks for your precious opinions.
68、我们将努力改进。
We’ll try our best to improve.
69、对不起，那是整瓶卖的。
Sorry, It’s sold by the bottle.
70、请问您对菜肴有什么特殊要求吗？
Anything special you’d like to have on the menu?
71、这是发票和找头，请收好。
Here’s the receipt and change, keep it, please.
72、好的，我一定尽快给您做好。
All right , I’ll have it for you as soon as possible.
73、隆中是我们襄樊的名胜古迹。
LongZhong is a place of historical interest in our XF.
74、好的，我去拿来。
Ok, I’ll get it for you.
75、我们这有清茶、菊花茶、八宝茶。
We have green tea, chrysanthemurn tea eight treasures tea.
76、先生，傣式烤牛肉很不错，我建议您们点一个。
Sir, Roast beef in “Thailand” style is very good. I suggest you to order one.
77、请问土豆做咸泥、烤的还是煮的？
Is the potato roast or boiled?
78、先生，有什么需要我帮忙的吗？
What can I do for you, sir?
79、先生，请问您是找人吗？
Are you come to see anyone, sir?
80、小姐，请问您们的酒吧在哪里？
Where are your bar, lady?
81、哦，在大堂，我带您去好吗？
Oh At the lobby, Shall I show you to go?
82、先生，请问是用餐吗？
Will you have dinner, sir?
83、这瓶酒多少钱？
How much is this bottle?
84、这瓶葡萄酒每瓶98元。
The wine is 98 yuan a bottle.
85、不要了，谢谢。
No thanks.
86、对不起，请再重复一遍。
I beg your pardon?
87、服务员，您会讲英语吗？
Can you speak English, waiter?
88、会一点点。
Yes, a little.
89、我可以签单吗？
May I sign the bill?
90、哦，很抱歉，请付现款。
Oh I’m sorry, cash only please.
91、请告诉我您的房间号码。
Can you tell me your room number?
92、我是1002房，给我送一份牛肉粒，葱花炒饭。
The room is 1002 give me a portion of fried rice with beef.
93、好的，我们马上送到您的房间。
All right we’ll send it to your room right away.
94、我们的蔬菜有土豆、窝笋、黄瓜、大白菜、姜豆等等。
Our vegetable have potato, lettuce cucumber, peking cabbage, string bean.
95、海鲜类有基围虾、毛蟹、带子、桂花鱼等等。
The various sea-food have prawn, shrimp scallop perch.
96、主食类有水饺、汤面、炒面、炒饭等等。
The staple food has boil dumplings, noodles in soup, fried noodles, fried rice.
97、先生（女士）这个水果盘是我们餐厅奉送的，祝您午餐愉快。
This fruit plate is offered as a gift in our Restaurant. Please enjoy you lunch.
最基础的英语口语对话阅读
乘客A: Excuse me, is this seat taken?
对不起，这个座位有人坐吗?
乘客B: No, I don't think so.
我想应该没有人。
乘客A: Thanks,I am waiting for the train at 9 o’clock to Shanghai.Where will you go?
谢谢，我在等9点到上海的火车，你去哪呢?
乘客B: What a coincidence! we are the same train.
真是太巧了，我们同一列火车。
乘客A: Really? What is your seat number?
真的吗?你座位几号?
乘客B: No.5 on the second row. And you?
第二排5号，你呢?
乘客A: I am on the third row, No.10.
我第三排10号。
乘客B: Could you please keep an eye on my luggage? I want to go to the washroom.
你能帮我照看下行李吗?我去下洗手间。
乘客A: No problem.
没问题。
乘客B: Thank you so much.
非常感谢。
最基础的英语口语对话阅读
Lily: Amy, do you know ‘sleep quotient’?
艾米，你知道“睡商”吗?
Amy: I just know ‘intelligence quotient’ and ‘emotional quotient’,what does this ‘sleep quotient’ mean?
我就知道“智商”和“情商”，这“睡商”是什么意思?
Lily: ‘Sleep quotient’ means the quality of your sleep. If you have high quality sleep,it means your sleep quotient is high.;on the contrary, you have low sleep quotient.
“睡商”指的`是睡眠质量，如果你睡眠好说明你的睡商高，反之就是睡商低。
Amy: I think our new times is an era which is lack of sleep.
我想我们新时代是一个欠睡时代。
Lily: Yup,some people think sleep is wasting of time,so they occupy the sleeping time to work,study,play games and so on.
是的，有人认为睡觉是在浪费时间，所以他们占用睡眠时间来工作、学习、游戏等等。
Amy: But I think these can be seen as excuses,we should pay attention to our health,anyway, Health is the fundamentality of our body.
但我觉得这些都是借口，我们应该注重健康，无论如何，身体是革命的本钱。
Lily: You are right. Good sleep can keep you full of energy.
你是对的，好的睡眠可以让你精力充沛。
Amy: In order to getting a good sleep, what should we pay attention to?
为了有好的睡眠，我们应该注意什么呢?
Lily: There are three key element: suitable beddings, 25℃of room temperature and 50%to 60%humidity,rayless light.
有三要素：合适的寝具、25℃的室温和50%至60%的湿度及昏暗的光线。
Amy: I think I should go back and check my room.
我想我应该回去检查下我的卧室。
日常的英语口语句子
问候语
1. Hello! / Hi! 你好!
2. Good morning / afternoon / evening! 早晨(下午/晚上)好!
3. I'm kathy king. 我是凯西·金。
4. Are you peter smith? 你是彼得·史密斯吗?
5. Yes, i am. / no, i'm not. 是，我是。/ 不，我不是。
6. How are you? 你好吗?
7.Fine, thanks. and you? 很好，谢谢，你呢?
8. I'm fine, too. 我也很好。
9. See you later. 待会儿见。
10.I have to go now. 我必须走了。
辨别物品
1. Is that a car? 那是一辆小汽车吗?
2. No, it isn't. it's a bus. 不，那是一辆公共汽车。
3. What do you call this in english? 这个用英语怎么说?
4. What is the color of your new book? 你的新书是什么颜色的?
5. How big is your house? 你的房子有多大?
6. How long is the street? 这条街有多长?
7. What's the name of the cat? 这猫叫什么名字?
8. Where's the company? 那个公司在哪儿?
9. Which is the right size? 哪个尺码是对的?
10. What's this? 这是什么?
介绍
1. What's your name? 你叫什么名字?
2. My name is Tom. 我叫汤姆。
3. Who is the lady in white? 穿白衣服的那位小姐是谁?
4. Could you introduce me to her? 你能把我介绍给她吗?
5. Rose, let me introduce my friend to you. 罗斯，让我介绍一下我的朋友。
6. This is Tom. he's my classmate. 这是汤姆。我的同学。
7. Nice to meet you. 很高兴认识你。
8. Nice to meet you, too. 认识你我也很高兴。
9. Let me introduce myself. 让我自我介绍一下。
10. How do you do? 你好!